UInPrint Return and Refund Policy
NOTE: This information is intended for general purposes only and should not be considered professional or legal advice. We strongly recommend consulting a qualified professional or legal advisor for advice tailored to your specific circumstances before making any decisions based on this content. UInPrint does not warrant the completeness, accuracy, reliability, suitability, or availability of the information provided. Any reliance on this information is at your own risk. UInPrint will not be liable for any loss or damage resulting from the use of this information. For any specific questions or concerns, please consult a professional.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to our customer service team via the Contact Us page on our website. We are committed to ensuring your satisfaction with every UInPrint purchase.
How to Report an Issue: Please reach out to our support team via the “Help & Support” page on our website. Submit your issue with a clear photograph or video showing the defect or damage. Make sure the problem is visible and adequately described.
At UInPrint, we are dedicated to providing our customers with high-quality, personalized print-on-demand products. As each product is uniquely created upon your order, we handle returns and refunds as follows:
Returning orders
- General Returns: Due to the custom nature of our products, we cannot accept returns or exchanges based on customer error, such as incorrect selection of sizes, designs, colors, or change of mind. We encourage customers to review their orders carefully before submitting.
- Damaged or Defective Products: In the rare event that a product arrives damaged or with a manufacturing error, UInPrint commits to offering a complimentary replacement or a refund. Customers must contact us within 30 days from the delivery date to qualify for resolution.
- Bulk Order Issues: For issues affecting multiple items with the same design in an order, we require an additional photograph or video showcasing all affected items in one frame. This is essential for verification and to facilitate the resolution process.
Refunding orders
- Eligibility for Refunds or Replacements: Refunds or replacements are only offered for products that are defective, damaged, or lost during shipping.
- Incorrect Orders: UInPrint is not liable for replacements or refunds if the error arises from incorrect size, color, or design selection by the customer.
- Delivery Issues: For items that fail to be delivered successfully, customers may opt for a replacement (subject to an additional shipping fee) or a partial refund.
- Quality Tolerance: For Direct to Garment (DTG) products, please note a tolerance of 0.5 inches in the print placement. Minor variations within this range are not deemed defects.
Processing Refunds and Replacements
- Once your request is approved, we will initiate a replacement or refund process. For replacements, we will provide information on the expected delivery timeline and any additional charges if applicable.
- Refunds will be processed back to the original method of payment within 7-10 business days, depending on your bank’s processing times.
When is a product eligible for a reprint?
In case you received an incorrect or faulty product, please get in touch with our team within 30 days of product delivery, and we will be happy to arrange a free reprint.
Please report the defective product by submitting the form in our Help & Support page.
If there is an issue affecting multiple products with the same design, we will require an additional photo (or video) showing all affected items in one frame for verification.
Our team will do everything possible to resolve the issue and provide you with the most suitable solution.
Please note that free reprints are not offered in the following cases:
- Orders lost due to an incorrect delivery address provided by the customer
- Products received as ordered, but the customer desires a different size or color
- Garments with a minor size deviation from the size guide measurements (less than 1″)
- Low-quality prints resulting from a low-quality design provided by the customer
Lost packages
If your package appears to be lost, the first step is to verify that the address you provided is completely accurate. Even a small error, like a missing letter or number, can cause delivery failures.
If you confirm that the address is correct, please contact your local post office. Sometimes, packages are held there upon arriving in the destination city, and the recipient must pick them up.
After completing these steps, please contact our Support Team. We will conduct a thorough investigation and, if we determine that there was no error on your part, we will offer a free reprint.
Returning orders
If an order is returned to UInPrint or the Print Provider’s facility due to an incorrect or incomplete address, our Support Team can offer a reprint for an additional charge or a partial refund.
Should you choose a reprint, standard production times will apply.
The reason for the return is typically indicated in the tracking link. If it is not clear, please contact our Support Team, and we will investigate the matter.
Bad odor
Please note that a faint odor is common in the direct-to-garment (DTG) printing industry. This odor usually dissipates after the first wash.
Are the Food, Health & Beauty category products eligible for a reprint/refund?
The eligibility for a reprint or refund of products in the Food, Health & Beauty category products depends on the type of issue reported by the customer.
Defective in appearance or functionality
If the received product has defects in its outward appearance (including customizable product packaging, sticker labels with your printed design, or a broken safety seal) or its functionality, UInPrint will provide a free reprint or a full refund if the problem is reported within 30 days of receiving the product. Please reach out to us and include a clear photo that shows the issue.
Wrong product received
If the wrong product has been received, UInPrint offers a full refund or a free reprint as long as the issue is reported within 30 days of product delivery. Don’t forget to contact us to provide a clear photo of the order/product showing the problem.
Damaged or lost in transit
If the product is damaged or lost during transit, UInPrint offers a free reprint or refund if you report the issue within 30 days of delivery. Please contact us to provide a clear photo of the order/product showing the problem, if applicable.
This will be assessed on a case-by-case basis, especially if the product was lost due to an incorrect delivery address or other factors. Additional information can be found in our UInPrint Shipping Policy here.
Product content issue
In the unlikely event of a quality problem with the product contents, please note that the manufacturer is responsible. For assistance, please contact the manufacturer directly at:
- Beauty products: contact@formulalabs.co
- Coffee products: support@roastify.app
Adverse skin reaction
If you experience an adverse skin reaction after using one of the Beauty category products, please contact our Support Team immediately.
How do I report an issue I have with my order?
To qualify for a resolution, any problems with received products must be reported within 30 days of delivery.
If you are having trouble tracking your order or shipment, or if you need to report an issue with the product you received, please follow the steps below to get assistance from our Support Team.
To expedite the resolution of your issue, we strongly recommend including photo or video evidence when reaching out to us through our Help & Support page.
| Issue | Required evidence |
|---|---|
| A problem with the print’s quality | A clear photo of the received product laid on a flat surface, showing the design and the issue clearly in a single frame. |
| A misplacement of the print (off-center, far from the collar, etc.) | A clear photo of the received product laid on a flat surface, showing the incorrect placement with a ruler/measuring tape. There is a 0.5′′ print placement tolerance for DTG, DTF, and AOP goods. |
| Print in the wrong area | A clear photo of the product received, folded to clearly display both sides. |
| Wrong product | A photo of the received product with the size tag clearly visible. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product, showing the design, issue, and/or size tag clearly in a single frame. |
| A product sizing issue (manufacturer’s defect) | A clear photo of the received product being measured according to the catalog’s size chart measurements. Both the print and the measurement should be clearly visible, with the garment laid on a flat surface. For adult apparel, the tolerance is +/- 1″; for baby clothing, it is +/- 0.5″. |
| An issue with an electronic device (manufacturer’s defect) | A video or photo clearly showing the issue and demonstrating the troubleshooting steps being performed. |
Delivery-related product damage | A photo or video of the received product, showing the package, the printed design, and the issue clearly. |
The issue with the reprinted item is the same as with the original. | A photo or video of both the original and reprinted items in the same frame, clearly showing the issue. |
If there is an issue affecting multiple products with the same design, an additional photo (or video) showing all affected items in one frame will be required for confirmation purposes.
How and when can I cancel or edit an order?
If the order is not yet in production,
You can cancel or make changes to your order if the status is still “processing” and not yet “Sent to Production.” You will receive an email update once your order has been sent to production.
If the order is now under production,
Changes to the design, dimensions, sizes, color, and other product-related details are no longer possible.
You can request a change to the delivery address. However, an address change is not always guaranteed at this stage, as the order may already be prepared for shipping. Please contact us, and we will check if an address change is still possible.
Cancellation
If the order has been sent to production, it means the print provider is likely already working on fulfilling it. Therefore, cancellation may not be possible at this point.
You can only request a cancellation if your order status is still “processing.”
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