Frequently Asked Questions

General FAQs

UInPrint is a dedicated subsidiary under Print Holdings Pty Ltd, specializing in bringing personal and business creative visions to life on various canvases and clothing through a user-friendly platform.

We offer design customisation and tailored printing solutions. Users can upload their own designs for printing on high-quality canvases and apparel, with every detail of the design vividly brought to life using advanced printing techniques.

Absolutely! UInPrint encourages users to upload their personal emblems, business logos, or artistic creations directly to our platform for custom printing.

UInPrint offers a wide range of high-quality canvases and apparel designed to complement your creativity, ensuring your design is realised with precision.

UInPrint is backed by Print Holdings Pty Ltd, ensuring top-notch quality, reliability, and service. Our commitment to excellence in execution, tailored creations, and sustainable practices makes us the ideal choice for bringing your unique designs to life.

Our meticulous care in the printing process, combined with advanced techniques, ensures that every detail of your design is captured with clarity and durability on the selected product.

Yes, echoing the values of our parent company, UInPrint adopts eco-conscious material selection and printing methods, reflecting our dedication to sustainability and environmental protection.

Simply visit our platform, choose your desired product for customisation, where you can upload your design, and we will take care of the rest, ensuring your vision is brought to life exactly as you imagined.

Yes, our platform caters to the diversity of creativity, accommodating both individual and business needs with equal precision and dedication.

For more information or any inquiries about our services, please contact our support team through the contact us page on our website here. We’re here to assist you in bringing your creative visions to life.

Returns and Refund Policy

Read our full policy on Returns and Refund here.

Please reach out to our support team through the Help & Support page on our website and submit your issue along with a clear photo or video of the defect or damage. Ensure the issue is well depicted and described.

Yes, if your product arrives damaged or with a manufacturing error, UInPrint offers a complimentary replacement or a refund. Please contact us within 30 days from the delivery date to qualify for a resolution.

Refunds are typically processed within 7-10 business days, but the exact timing may vary depending on your bank’s processing times.

If you receive the wrong product, contact customer service within 30 days. Provide details and a photo of the item received. We will arrange for a free reprint of the correct item or a full refund.

For delivery-related damage, provide a photo or video of the damaged product and the packaging it came in. This evidence helps us to assess the issue and offer a suitable resolution, such as a replacement or refund.

Minor size deviations within 1 inch for adults and 0.5 inch for baby clothing are not considered defects. These small variations can occur due to the manufacturing process and are within acceptable standards.

For undelivered items, customers can opt for a replacement (subject to an additional shipping fee) or a partial refund. 

Once your request is approved, we will initiate the replacement or refund process. For replacements, information on delivery timeline and any additional charges will be provided. Refunds are processed back to the original payment method within 7-10 business days.

Yes, there is a quality tolerance of 0.5 inches for print placement on Direct to Garment (DTG) products. Slight variations within this tolerance range are considered acceptable.

Custom products are not eligible for returns unless they are defective or damaged upon arrival. If you receive a defective custom product, contact customer service within 30 days for assistance.

You can cancel or edit your order as long as it hasn’t been sent to production. Once in production, changes are not possible. Contact customer service immediately if you need to make adjustments.

If your order arrives damaged, contact customer service within 30 days. Provide a photo of the damaged item and packaging. Our team will evaluate the issue and arrange for a replacement or refund as needed.

Refunds are only available for items that are defective, damaged, or lost in transit. If you receive an incorrect item, report it within 30 days, and we will arrange for a replacement or refund.

Refunds or replacements are offered for products that arrive defective, damaged, or are lost during shipping. Errors due to incorrect size, color, or design selection by the customer are not eligible.

For DTG products, a tolerance of 0.5 inches in the print placement is considered acceptable. Variations within this range do not qualify as defects.

Exchanges for size or color are not permitted unless the item is defective. Ensure you order the correct size and color to avoid issues, as we only replace defective items.

A faint odor from DTG printing is normal and should disappear after the first wash. This odor is due to the printing process and is harmless.

For bulk orders with issues affecting multiple items of the same design, a photo or video showcasing all affected items together is required for verification and to facilitate the resolution process.

If your order is lost, first confirm with your local post office using the provided tracking number. If the address was correct and the package is confirmed lost, contact customer service for a reprint or refund.

Terms of Service Policy

Read our full policy on Terms of Service here.

Users are granted a non-exclusive, limited right for personal, non-commercial use. Unlawful activities, uploading harmful content, or attempting to breach website security are prohibited.

No, account creation is not required. You can access services and complete transactions as a guest. But you have the option to create account upon checkout. Just tick the box that says “Create an account”.

All content, including logos, graphics, and software, is owned by UInPrint or its content suppliers, protected under Australian and international copyright laws.

UInPrint accepts card payments (Visa, MasterCard, Amex), Google pay, Apple pay, and PayPal. You must be authorized to use the payment method you provide. Customers are responsible for applicable taxes.

UInPrint services are provided “as is” without warranties of merchantability or fitness for a particular purpose. UInPrint is not liable for indirect damages from service use.

Disputes are resolved through online resolution mechanisms as determined by UInPrint.

Unauthorized use includes any use of UInPrint trademarks, service marks, or logos without permission, potentially violating trademark laws.

Avoid unlawful activities, ensure all provided information is accurate, respect copyright laws, and use the website for personal, non-commercial purposes only.

All content on our website is protected by copyright laws. Unauthorized use of our trademarks or logos is prohibited.

Content that exploits children, harasses, promotes hate, illegal activities, infringes intellectual property, contains personal information, or supports terrorism is prohibited.

You own your uploaded content, but we may remove it if it violates our terms or is reported as infringing.

Our services are provided “as is” without warranties. We are not liable for any damages resulting from your use of our services.

Yes, we reserve the right to terminate access or cancel orders at our discretion for violations of our terms.

We may update our terms at any time. Changes are effective immediately upon posting, and continued use of our website indicates acceptance of the new terms.

You are prohibited from attempting to breach the website’s security, including conducting network attacks or spamming.

We will remove content that infringes on others’ intellectual property rights and may terminate accounts involved in such violations.

You cannot use UInPrint content for commercial purposes without permission.

By providing a payment method, you authorize us to charge your payment method for the total amount of your order, including taxes and charges.

Shipping Policy

Read our full policy on Shipping here.

All shipping addresses must be provided in Latin characters. It’s crucial to ensure your shipping address is accurate and complete to prevent delivery issues, as UInPrint cannot validate addresses.

Delivery to PO boxes is recommended only for customers in the United States. In other countries, shipping to a PO box may result in the order being undeliverable. PO box deliveries are not eligible for Express Delivery.

A specific format is required for PO box addresses, including the recipient’s registered first and last name, PO box number, and appropriate city, zip code, and country details.

Yes, customers are responsible for any customs and import taxes that may apply. UInPrint is not liable for delays due to customs.

Once your order is shipped, you will receive a tracking number to monitor your shipment’s progress.

Failure to provide the required details for specific countries may result in delivery issues. It’s important to follow the provided guidelines to ensure smooth delivery.

Yes, but activation of a Deutsche Post/DHL account is required, and the address must include the postal number in the name section and adhere to the specified format.

Include the recipient’s name, street address with house number, apartment number (if applicable), and optional floor number.

The recipient’s CPF tax number in the format XXX.XXX.XXX-XX and phone number must be included in the shipping details.

Include the recipient’s RUN or RUT number in the format XX.XXX.XXX-Z and phone number.

Economy, Standard, Priority, and Express shipping options are available. Costs vary based on shipping method, product type, provider, and destination.

Yes, except for North Korea, Russia, Belarus, and Ukraine.

The selected provider may not offer tracked delivery, or the order might still be in production.

Reduced rates apply if items share the same product type and provider; otherwise, full shipping fees are applied to each product.

A cost-effective, fully-tracked shipping method delivering products in the US within 4-8 business days.

Orders using Economy Shipping cannot be upgraded or downgraded.

Contact UInPrint within 30 days of delivery to request a reprint or full refund for incorrect or faulty products.

Processing times vary based on product type and order volume. Estimated delivery times are provided via email.

Privacy Policy

Read our full policy on Privacy here.

UInPrint collects your name, email address, phone number, physical/shipping address, and payment information through secure channels.

We use your information for order processing and to send you marketing communications. You can opt out of marketing emails at any time.

We share certain information with third-party shipping companies to facilitate order delivery. Payment details are not shared with any third parties.

UInPrint employs secure server hosting, HTTPS protocol, HSTS, spam protected forms, and secure third-party payment processors to protect your information.

You can view your personal data associated with your order upon request and ask for its deletion once your order is cancelled or completed.

Yes, we use cookies and other tracking technologies for analytics, SEO, and to enhance your shopping experience. You can refuse cookies through your browser settings.

Please contact us at support@printholdings.com.au or through our website’s contact page for any privacy concerns.

UInPrint complies with the General Data Protection Regulation (GDPR) and other legal jurisdictions applicable to e-commerce.

Yes, UInPrint reserves the right to modify the Privacy Policy at any time, and changes will be posted on our website.

By using our site, you consent to the collection and use of your personal information as described in our Privacy Policy.

To customize your shopping experience by setting the correct currency price and for analytics purposes when using our AI Image Generator feature.

Payment information is collected through secure channels and is not visible to us.

Yes, you can unsubscribe at any time by following the link in our emails.

Yes, you can request to view your data or delete it after your order is completed or canceled.

We use cookies and other tracking technologies for analytics, SEO, and enhancing your shopping experience.

Intellectual Property Policy

Read our full policy on Intellectual Property here.

The IPP defines the responsibilities and rights of users regarding intellectual property when using UInPrint’s services.

By using UInPrint’s services, you agree to the IPP, Privacy Policy, and Terms of Service.

Yes, UInPrint can revise the IPP at any time. The most current version will be posted on the website, and material changes will be notified.

UInPrint respects intellectual property rights and may disable or terminate accounts that infringe on these rights.

No, selling counterfeit goods through UInPrint is strictly prohibited.

UInPrint may reject or remove content believed to infringe on intellectual property rights.

Contact UInPrint Customer Care with proof of your right to use the content.

No, UInPrint cannot provide legal advice. Consult a licensed attorney for legal matters.

Submit a DMCA Notice of Alleged Infringement or email support@uinprint.com.

UInPrint will notify the responsible user and may remove the reported content.

Accounts violating trademark rights may be required to update or be permanently suspended.

Ensure you own the content or have legal rights to use it and that it does not infringe on third-party rights.

Perform due diligence to ensure your content is free for use on UInPrint’s service.

Users printing and selling counterfeit products may be held liable.

UInPrint respects your intellectual property and provides a platform to report and address any infringements.

Design & Create

Read our full design guidelines here.

As long as an image complies with intellectual property laws and doesn’t contain any of the following banned content, it can be printed.

You may only use photographs that you own or for which you have permission in line with our Intellectual Property Policy. This includes pictures made with the AI Image Generator as well as ones from Unsplash, Openverse, Pixabay, and Pexels.

Prohibited content
Any content that fits the following description is forbidden and could lead to the cancellation of your purchase, as specified in our Terms of Service (Section “_What Are Your Rights to Content on UInPrint?_“):

  • Child Exploitation: You are not permitted to upload or post any content that photographs, depicts, or otherwise employs minors for sexual or other forms of abuse, or shows children in a sexual way.
  • Bullying, Defamation, Harassment, and Threats: You are not permitted to upload or post any content that harasses, intimidates, targets, or bullies any individual.
  • Hateful Content: You are not allowed to upload or post anything that encourages or justifies the use of violence against someone on the basis of their age, gender, sexual orientation, race, ethnicity, color, religion, national origin, status as a veteran, or disability. Additionally, it cannot encourage criminal conduct or terrorist activities.
  • Illegal Content: You are not allowed to publish or post anything that is vulgar or that encourages behavior that is prohibited by the laws of the countries in which you do business.
  • Intellectual Property: You are not allowed to upload or post any content that violates another person’s trademarks or copyright.
  • Personal and Confidential Information: Unless you have permission from the owner of the information or from another authorized person, you are not permitted to post or upload any content that contains personally identifiable information, sensitive personal information, or confidential information, such as account passwords, credit card numbers, or confidential national ID numbers.
  • Self-Harm: Content that encourages self-harm cannot be uploaded or posted.
  • Terrorist Organizations: Content that suggests or encourages membership in, support for, or funding of a terrorist organization is prohibited for posting or uploading.

All-over printing, or AOP for short, is a popular printing technique used on a variety of goods, including t-shirts, leggings, socks, and more. Another name for it is dye sublimation.

How is AOP different from DTG?
You are not restricted to certain print regions, unlike with direct-to-garment (DTG) printing. Usually, printing is possible across the entire product surface. This is why AOP goods benefit most from repeating patterns.
 
The printing technique requires synthetic materials, such as polyester, hence these are usually used. Conversely, DTG products mostly use natural cotton fibers.
Clothes are typically “cut & sew”. This suggests that the fabric used to create the garment is printed with a design before being utilized to create the garment.
Please be aware that some of the pattern markings used to direct the sewing process may be visible on the inside of the AOP garments due to their hand-sewn construction.
Pros
The whole product surface can be printed.
Vibrant, long-lasting color outcome.
Since dyes are used in the printing process, the design is incorporated into the fabric.
Very few designing limitations.

Cons
Limited choice of fabric material options.
It is not advised to use dark colors—that is, a dark background—because the pattern is printed on white cloth. These objects may display white lines between your image’s patterns when stretched. To guarantee a satisfactory result, huge products will need large, high-quality print files.

 

AOP, sometimes referred to as dye sublimation, is a printing method that yields remarkably vivid and durable prints. AOP goods are usually manufactured by printing the fabric, then cutting and stitching the item. Socks are one example of an exception, though.
To get the finest results, keep in mind that there are certain limitations, just like with every printing technique.

Remember that solid colors and repeating patterns are ideal for AOP items.Larger design components can still be used, but only if they are not at the collar/cuff or seam area where they could get cut off.

Sublimation and UV printing are the two primary printing techniques used to imprint on bottles and tumblers.

JPEG,PNG, and SVG are the file formats that are supported.

While 300 DPI is the suggested resolution for JPEG/PNG files, a file with a lesser resolution could work just fine (depending on the product). The required resolution for products that require large-sized files (such as blankets, tapestries, or leggings) is between 120 and 150 DPI.

If you want to use a design with a low resolution, we will automatically improve the print file quality before submitting the order to production, making it better suited for printing. But, we advise adhering to each product’s unique print file specifications and using high-resolution drawings when possible.

We advise utilizing Adobe Illustrator or CorelDRAW for producing or editing SVG format files.

Using SVG format files for raster pictures and photos is not advised. Please upload your raster images in JPEG or PNG format if they make up the majority of your material.

Although we can accept files in several color spaces, all system actions are performed in RGB (red, green, and blue). If you submit a file that is CMYK (cyan, magenta, yellow, and black), please note that our system will convert it to RGB and that there may be a noticeable change in color.

We advise the following to provide the best color-accurate print output possible:

  1. Use RGB color mode when creating your design.
  2. In your designing app, switch the design to CMYK color mode to see how it would appear printed. This will let you get a general concept of how the color will change when printed.
  3. Revert the color mode adjustments, then export the artwork using the RGB color profile.

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Unleash Your Creative Vision with UInPrint

From imagination to reality—transform your unique designs into tangible masterpieces on premium canvases and apparel.